Workforce Operations, Fully Connected
WO360 brings your workforce scheduling, service delivery, and field operations together in one platform. Dispatch the right people, track every job, and close the loop between office and field — in real time.
Live scheduling
Drag-and-drop workforce scheduling with real-time availability and skill matching.
Field visibility
Every operative's location, job status, and progress visible from the control room.
Digital job cards
Paperless job management from dispatch to sign-off — no lost paperwork.
SLA tracking
Service level commitments monitored automatically with escalation alerts.
Platform Capabilities
WO360 is purpose-built for your vertical — every feature designed around how your teams actually work.
Workforce Scheduling & Dispatch
Plan and dispatch your workforce with a live scheduling board. Match operatives to jobs by skill, location, and availability — and push work orders to the field instantly.
Drag-and-drop schedule management with conflict detection. Automatic skill and certification matching. Real-time push notifications to field operatives on mobile.
Field Job Management
Operatives receive digital job cards on mobile with all the information they need — site details, task instructions, asset data, and required documentation.
Offline capability for sites with poor connectivity. Photo and signature capture at job completion. Automatic programme updates when field work is signed off.
Service Request Management
Capture, triage, and assign service requests from any channel — customer portal, email, or direct entry. Every request tracked from receipt to resolution.
Configurable triage and prioritisation rules. SLA clock starts automatically on receipt. Customer notifications at key milestones — assigned, en route, complete.
Time & Attendance Tracking
Operatives clock in and out digitally — by site, job, or shift. Accurate time records feed directly into payroll and contract billing without manual reconciliation.
Geofenced clock-in to prevent buddy punching. Automatic overtime and absence flagging. Export-ready timesheets for payroll and client billing.
Compliance & Certification Management
Track operative qualifications, licences, and certifications against every job requirement. Prevent non-compliant operatives being dispatched — by design.
Automatic alerts before certifications expire. Compliance gate on scheduling — uncertified operatives cannot be assigned to restricted job types. Full audit trail for every deployment.
Performance & Contract Reporting
Real-time dashboards showing job completion rates, SLA performance, operative productivity, and contract KPIs. Everything your operations and commercial teams need in one view.
Configurable KPI dashboards by contract, team, and operative. Automated client reports on schedule. Integration with finance systems for contract billing and cost management.
Who Uses WO360
Built for the Teams Doing the Work
WO360 is used by organisations across the infrastructure sector — from large contractors managing complex programmes to specialist teams delivering focused scopes.
Field Service Contractors
Manage multi-trade field teams across multiple contracts with live scheduling, job tracking, and SLA compliance.
Facilities Management Teams
Planned and reactive maintenance scheduling for FM teams managing complex building portfolios.
Infrastructure Service Providers
Workforce operations for utilities, highways, and public realm service contracts — integrated with UT360 and CO360.
Powered by Operate360 Core
WO360 runs on the same intelligent foundation as all six platforms
Shared data, shared workflows, shared intelligence. When your team uses WO360 alongside other Operate360 platforms, data flows freely — no duplication, no reconciliation.
Put Your Workforce in the Right Place at the Right Time
Book a demo and see how WO360 connects your scheduling, field operations, and service delivery in one platform.
Tailored to your industry and team size.